Privacy Policy

Last Updated:July 24 2025

1. Introduction

YourSidekick LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, or communicate with us (including SMS and A2P messaging). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global privacy frameworks.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identifiers: Name, email address, phone number, postal address.

Payment Information: Payment card details processed securely via third-party providers (e.g., Stripe).

Service Information: Property address, service requests, and notes relevant to your home service needs.

Communications Data: Text messages, emails, and chat transcripts.

Technical Data: IP address, browser type, device identifiers, geolocation data, and website usage patterns.

Cookies and Tracking Technologies: To enhance user experience and analyze traffic.

3. How We Use Your Information

We use your personal data to:

Provide, schedule, and manage our home services.

Process payments and generate invoices.

Respond to inquiries and provide customer support.

Send transactional and promotional communications, including text messages (A2P), with your consent where required by law.

Improve our website, services, and user experience.

Comply with legal and regulatory obligations.

4. Text Messaging & A2P Compliance

By providing your phone number, you consent to receive SMS or MMS messages (including automated messages) related to your service requests, reminders, or promotional offers.

Opt-Out: You can opt out at any time by replying “STOP” to any message.

Message Frequency: Varies based on your interaction with our services.

Data Security: All messaging data is stored in compliance with TCPA, CTIA guidelines, and carrier requirements.

Fees: Standard message and data rates may apply.

5. Legal Basis for Processing (GDPR)

We process personal data on the following legal bases:

Performance of a contract (service scheduling, billing).

Compliance with legal obligations.

Legitimate interests (improving services, marketing).

Consent (for marketing emails, SMS promotions).

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Third-party vendors (e.g., payment processors, CRM, messaging providers).

Legal Authorities: When required by law or to protect our legal rights.

Business Transfers: In case of mergers, acquisitions, or sale of assets.

7. Data Retention

We retain your personal data only as long as necessary for service delivery, legal requirements, and legitimate business needs.

8. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.

Restrict or object to data processing.

Port your data to another service.

Withdraw consent (for marketing).

File complaints with data protection authorities (e.g., GDPR supervisory authority).

9. Data Security

We use administrative, technical, and physical safeguards to protect your personal data, including encryption, secure servers, and restricted access.

10. International Data Transfers

If you are outside the United States, your data may be transferred and stored in the U.S., where data protection laws may differ from your jurisdiction.

11. Cookies & Tracking

We use cookies and similar tracking technologies to improve site functionality, analytics, and marketing. You may adjust your browser settings to refuse cookies.

12. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for their privacy practices.

13. Children’s Privacy

We do not knowingly collect personal data from children under 13 (or 16 where required by GDPR).

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.

15. Contact Us

If you have questions, please contact:
YourSidekick LLC
Email: [email protected]
Phone: 3149714030